Services
Emergency & Short-Notice Support
Services
When things change unexpectedly, we show up. Fast.
Life doesn’t always go to plan. Carers get sick. Situations change overnight. Support falls through at the last minute. When that happens, you need a provider who picks up the phone and gets someone to you quickly, without making you feel like a burden for asking.
That’s exactly what we do.
Services
Emergency Respite
Emergency respite is for when a carer is suddenly unable to provide support and an alternative needs to be arranged fast. Whether it’s illness, a family crisis, or an unexpected change in circumstances, our team works quickly to put the right support in place so your loved one is never left without care.
Emergency respite applies when a carer is unexpectedly unable to provide support due to illness, hospitalisation, a family emergency, or any other unforeseen circumstance. It can also apply when a participant’s living situation changes suddenly and immediate support is needed. If you’re not sure whether your situation qualifies, call us and we’ll work it out together.
We do everything we can to respond as quickly as possible. In many cases we can have a support worker in place within hours. Response time depends on location and availability, but we never leave a family waiting without doing everything in our power to help.
Yes. Emergency and crisis respite can be funded through your NDIS plan under Core Supports. If you’re a carer registered with Carers Gateway, there may also be additional funding options available to you. Our team can help you understand what you’re entitled to and how to access it quickly.
Services
Short-Notice & Last-Minute Support
Not every urgent situation is a full emergency, but that doesn’t make it any less stressful. If your regular support worker is unwell, you have an unexpected appointment, or your plans change at short notice, we’ll do our best to step in and make sure you’re covered.
We can assist with a wide range of short-notice requests including cover when a regular support worker is unavailable, last-minute transport to appointments, urgent in-home assistance, and unplanned overnight or sleepover support. If you’re in a bind, reach out and we’ll see what we can do.
No. We work with both existing participants and new enquiries for short-notice support. If you’re contacting us for the first time in an urgent situation, let us know when you call and we’ll prioritise your request.
We always aim for consistency, but in short-notice situations we prioritise getting the right support to you as quickly as possible. We’ll match you with a worker who has the right experience for your needs and will always brief them fully before they arrive.
Services
Carer Support & Backup Planning
Carers carry an enormous amount. We work with families and carers to put a backup plan in place before an emergency happens, so that when things do go wrong, there’s already a clear path forward. Being prepared makes all the difference.
A carer backup plan outlines what happens if the primary carer is suddenly unable to provide support. It identifies who to contact, what supports are needed, and how quickly they need to be in place. Having a plan ready means less panic and faster action when you need it most.
Simply get in touch with our team and we’ll schedule a conversation to understand your situation, your participant’s needs, and what a backup arrangement would look like in practice. We’ll document everything clearly so it’s ready to activate at a moment’s notice.
Yes. As a partner with Carers Gateway, we can connect carers with additional support and funding options that sit outside of the NDIS. This includes support for carer wellbeing, planning, and emergency assistance. Talk to our team to find out what’s available to you.
Services
Available Around the Clock
Emergencies don’t keep business hours. Our team is available outside of standard office hours for urgent situations because we know that when something goes wrong, it rarely happens at a convenient time.
For urgent after-hours support, call us on (07) 2111 1997. Our team monitors urgent requests outside of standard office hours and will do everything possible to get you the help you need as quickly as possible.
We can arrange urgent overnight and sleepover support where availability allows. Let us know the situation when you call and we’ll work through the options with you straight away.
We provide emergency and short-notice support across Brisbane, Ipswich, the Lockyer Valley, and the Gold Coast. If you’re in one of these areas and need urgent help, reach out and we’ll do our best to assist.
About Us
Who We Are at Angels On Duty
Angels On Duty was built on the belief that support should feel human, warm, and genuinely personal. We’re a team of passionate, experienced support workers committed to delivering care that empowers people to live confidently, comfortably, and with dignity.
FAQ's
Frequently Asked Questions
What should I do if I need emergency support right now?
Call us directly on (07) 2111 1997. Don’t fill in a form pick up the phone and we’ll handle everything from there as quickly as possible.
Can you help if we've never used Angels On Duty before?
Yes. You don’t need to be an existing client to contact us in an emergency. We’ll gather the information we need quickly and focus on getting you the right support as fast as we can.
What if the NDIS funding hasn't been confirmed yet?
Contact us anyway. We can talk through your options and where necessary connect you with your support coordinator or Carers Gateway to explore emergency funding pathways. Don’t let uncertainty about funding stop you from reaching out.
Are your support workers experienced with complex needs?
Yes. We carefully match participants with support workers who have the right experience and training for their needs, even in short-notice situations. We always brief workers fully before they arrive.
How do I set up ongoing support after an emergency?
Once the immediate situation is resolved, our team can help you put a longer-term support plan in place so you’re better prepared going forward. We’ll walk you through the options and connect you with the right people.